Question 1: The FM01 Portable Fog Machine's specified battery is 18650 3.6V 2500mAh. Ingredients: Vegetable Glycerin + Propylene Glycol (VG+PG).Battery Runtime at Full Charge:>10min (Max Power).Extended Applications: Suitable for both commercial use and home use, or other occasions you want to creat a desired vibe.Worry-free Safety: Temperature control prevents overheating Vegetable glycerin ensures a foggy spray with no fine dust and is odor-free.Universal 1/4" Mount: It comes with a 1/4" screw mounting slot to mount stand for flexible adjustment.Swappable Battery: Swap the battery or juice it up with the Type-C charging port to keep your creativity flowing. Remote Control: Enjoy the convenience of shaping the smoke from a distance up to 10 meters.Shape the Smoke at Your Will: Various attachments are included to help you create different fog effects.Controllable Fog Intensity and Speed: Total 36 fog effects in different intensities, at different speeds for you to choose.If you've completed these steps and still haven't received your refund, reach out to us at Email: On-the-go Design: Handheld design and carrying bag are designed to travel with you wherever you go. There is often a processing delay before a refund appears. Next, contact your credit card company as it may take some time for refunds to be officially posted. If you haven't received your refund, please start by checking your bank account. Once the condition is confirmed, a full refund for the broken product will be issued. In the case of a broken product, please contact our customer service at providing pictures or videos of the damaged item. If approved, your refund will be processed, and a credit will be issued to your original payment method within a specific timeframe. You will also be informed about the approval or rejection of your refund. Once we receive and inspect your return, we will email you a notification. Unauthorized returns to a different address will not be eligible for a refund. Note: Before returning a product, please contact our customer service email to obtain the return address. Shipping costs for returns will be charged to customers in most cases, except for product quality issues. Please do not return your purchase to the manufacturer. To be eligible for a return, the item must be unused, in its original condition and packaging, with a valid receipt or proof of purchase. Customers have the right to request a return within 14 days after receiving the product. Unfortunately, once the product is shipped, we cannot cancel the order. Return & Refund Policy: Cancellation is accepted for orders that have not been shipped or processed, resulting in a full refund.
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